Shipping & Delivery Policy
At Silk Doll Co., we are committed to ensuring your order arrives safely and in a timely manner. Please review our shipping policy below before placing your order.
Processing Time
All orders are processed within 3–5 business days (excluding weekends and holidays) after your order is placed. Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.
Please note that processing times may be extended during holidays, sales, product launches, or periods of high order volume.
Shipping Time
After your order has been processed, standard shipping typically takes 4–7 business days for delivery within the United States.
Estimated delivery times are provided by the shipping carrier and are not guaranteed. Delays caused by weather conditions, carrier issues, holidays, or other circumstances beyond our control may occur.
Order Tracking
Once your package ships, a tracking number will be sent to the email address provided at checkout. Please allow up to 48 hours for tracking information to update.
Incorrect Shipping Information
Customers are responsible for ensuring all shipping information is entered correctly at checkout. Silk Doll Co. is not responsible for orders shipped to incorrect addresses provided by the customer.
Lost, Stolen, or Delayed Packages
Silk Doll Co. is not responsible for lost, stolen, or delayed packages once they have been transferred to the shipping carrier. If you experience an issue with your shipment, please contact the shipping carrier directly.
Contact Us
If you have any questions regarding your order, please contact us at:
Silk Doll Co.
Email: silkdollco@aol.com
Thank you for shopping with Silk Doll Co. We appreciate your support and look forward to serving you.
“Curated for the dolls who love luxury, confidence, and effortless style.” ✨